Author cgraham

Service-now as a Software Requirements Management Tool

I am currently working with a customer who is implementing a large scale software configuration to replace an ancient system in desperate need of retirement. Our written software requirements are stored in the customer’s tool, Service-now. If you head over to their site, they proudly promote their benefits (as they should): Web …

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Gathering Software Requirements With Play-Doh

Play-Doh. We know it, we love it, we’ve been tempted to eat it when we were wee lads. So why is everybody’s favorite moldable material making an appearance in a software requirements blog? For starters, it works wonders to raise the fun factor of any elicitation session. Give a room …

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Click: The Magic of Instant Connections for Business Analysts

Improving our skills for producing software requirements gets a lot of attention around here. It’s important to keep all of our tools in tip-top condition, but sometimes we have to bring in our consulting skills for a tune-up. Working with project stakeholders can be quite an enjoyable experience with the …

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Training Your Subject Matter Experts

As a consultant, versatility is key. The business industries of different customers can vary wildly, so you may find yourself working with a business where the initial sum of your industry knowledge is straight off of Wikipedia. As you ramp up, you learn more, but you simply don’t have the …

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Assumptions as a Business Analyst

Every area of life has assumptions. Sometimes, you may not even think about them. That’s just the nature of taking things for granted. Need proof? The first statement of this entry was an assumption and you agreed wholeheartedly. To a business analyst, assumptions are the foundation on which good analysis is …

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The first question: why?

Software has come a long way. Today’s products would amaze the developers of antiquity (only a matter of decades in computational history), just as the applications of the future will break through the present boundaries we now face. These advances won’t necessarily originate from people involved with software development. As …

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