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The Curse of Knowledge: Part 2

In Part 1 of this series, I discussed a cognitive bias called the curse of knowledge. One of my primary goals was to establish its potentially negative impact on communication. For today’s post, I’ll be examining two strategies that can be used to mitigate that risk. 1. Establish Mutually Agreed-Upon Definitions As …

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The Curse of Knowledge: Part 1

Unsurprisingly, the idea of knowledge as a curse seems counterintuitive. In an information-based industry like requirements analysis, how could knowledge be considered anything other than positive? The answer involves cognitive biases–more specifically, the “tendency to acquire and process information by filtering it through one’s own likes, dislikes, and experiences.” The curse …

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Writing Requirements for Human Beings

On a painfully cold night in February, not long ago, I rounded up several friends and headed down to a slightly moldy church basement on R Street. The plan was to prepare a meal for a nearby women’s shelter. Our enthusiasm ran high; our skill and organization, perhaps not quite …

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