clear communication

In Part 1 of this series, I discussed a cognitive bias called the curse of knowledge. One of my primary goals was to establish its potentially negative impact on communication. For today’s post, I’ll be examining two strategies that can be used to mitigate that risk. 1. Establish Mutually Agreed-Upon Definitions As …

Unsurprisingly, the idea of knowledge as a curse seems counterintuitive. In an information-based industry like requirements analysis, how could knowledge be considered anything other than positive? The answer involves cognitive biases–more specifically, the “tendency to acquire and process information by filtering it through one’s own likes, dislikes, and experiences.” The curse …