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Ignore tasks, focus on decisions.

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We all have our reasons for using a piece of software. Maybe it makes staying in touch easier, maybe it helps organize, or for that matter, make us money, maybe it’s just fun to interact with…whatever those reasons may be, the drive to get things done is not, and cannot …

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Visualizing data in the RAW

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During the search for a better, easier ways to create images to represent software concepts, I’ve come across a few tools that do a good job creating basic, official-looking graphs. Many of these tools offer teaser trials in hopes of inducing you to buy a full featured version. Not so …

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HealthCare.gov and the Case of the Missing Interface Requirements

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Interface requirements have taken centre-stage with the launch of the federal government’s online marketplace for insurance: Healthcare.gov. As eager enrollees rushed to access the new website, they saw first-hand what happens when a system developed by more than 50 different contractors lacks detailed definition of the data passing between systems. …

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