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user needs

Use Cases 101: Let’s Take an Uber

I was recently asked to prepare a handout giving the basics of use cases for an upcoming training session. It struck me as odd that I needed to start from square one for a model that seemed standard. Use cases, once ubiquitous, have largely been replaced by process flows and …

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Understanding User Needs: Creating the User Persona

Project success hinges on creating a solution that ultimately meets the user’s needs. Oftentimes there is a large population of users for whom a solution is targeted, each having various needs, desires and tendencies that must be accounted for in the project solution. In order to achieve a successful solution, …

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